Shipping policy
Shipping policy
- Free tracked shipping Australia-wide on every order.
- Orders are processed within 1 to 5 business days.
- Delivery usually takes 7 to 20 business days after dispatch. Delivery times are estimates, not guarantees, and carrier delays are outside our control.
- You'll receive a tracking link by email once your order ships.
Your address
Please check your shipping address carefully at checkout. We can only change it before your order ships. If a parcel is returned or lost because of an incorrect or incomplete address, reshipping is at your cost.
Marked as delivered but not received
Check with neighbours and your local post office, and allow 2 business days. If it still hasn't turned up, contact us and we'll lodge an investigation with the carrier. Once a parcel is delivered to the address provided, it's your responsibility.
Lost in transit
If your tracking hasn't updated for 30 business days after dispatch, contact us with your order number. Once the carrier confirms the parcel is lost, we'll resend your order or refund it.
Damaged in transit
Contact us within 7 days of delivery with your order number and photos of the parcel and item, and we'll sort it under the Australian Consumer Law.